We are always seeking qualified individuals


Skarda Equipment Co, Inc is a small-business located in midtown Omaha.  We offer a stable work environment with average employee tenure of more than 10 years.  Full-time employees are offered a general benefits package, including full insurance options (health, dental, vision, life, disability), 401K plan, vacation and personal time compensation, continuous training opportunities, free parking and a relaxed work atmosphere in a clean, air-conditioned environment.
CUSTOMER SERVICE SPECIALIST
 8:00 AM - 5:00PM Monday thru Friday:  No nights, weekends or holidays
 
We are currently seeking to fill a Customer Service position who will be a frontline representative of Skarda Equipment to our established customers so there will be no cold calling or telemarketing.  This position will be full-time from our midtown Omaha location.
The primary responsibility for a Customer Service Specialist is to provide timely and professional service to Skarda customers through effective communication and excellent organization and time management skills.
 
Job Functions:
  • Answer all customer inquiries quickly and accurately including quote requests, product specifications, order status, shipping & receiving dates, expediting and return & repair requests.
  • Generate quotes and customer orders and update customer records, utilizing our distribution software, Prophet 21
  • Interact with vendors to source products and confirm availability and pricing
  • Technically assist customers in determining replacement parts, as well as researching products and prices to best fit application and project timelines
  • Establish and maintain a positive relationship with customers, vendors and factory representatives while exhibiting cooperative and professional behavior
  • Participate in team efforts to achieve departmental and company goals
  • Perform other duties as assigned
Desired Skills
  • Exceptional Customer Service – Willingness to “think outside the box” to find the best solutions
  • Strong communication and organizational skills - pays close attention to accuracy and details
  • Exceptional problem-solving skills – (once trained) able to provide analysis and recommendation to customers.
  • Listening and phone skills
  • Computer proficiency, particularly data entry, internet browsers, and Microsoft Office Suite (primarily Outlook).
  • Multitasking: Works well in a dynamic environment and able to prioritize needs of various customers.
  • Technical Aptitude: Industry and sales experience preferred, knowledge of pneumatic or hydraulic components helpful but not required. Willingness to learn a must.
  • Ability to work well under pressure and a desire to learn something new every day.
  • Previous Customer Service and Sales experience is desired, but a positive attitude and a career-oriented mindset will go a long way.